Introduction
At Cobra Comfort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website at cobracomfort.ca or when engaging with our HVAC services across the Greater Toronto Area.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Service address or location
- Details of your HVAC service request
- Any other information you voluntarily provide through our contact or quote forms
We also automatically collect non-personal information such as browser type, IP address, pages visited, and time spent on our website through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your service inquiries and quote requests
- To schedule and confirm HVAC service appointments
- To send you service updates, confirmations, and follow-up communications
- To improve our website and service offerings
- To send occasional promotional emails or newsletters (only if you have opted in)
- To comply with legal obligations
We will never sell, rent, or share your personal information with third parties for marketing purposes.
3. How We Protect Your Information
Cobra Comfort takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption on our website
- Restricted access to personal data
- Regular security reviews and updates
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings at any time, though this may affect certain features of our website.
We may also use third-party tools such as Google Analytics and Google Ads to track website performance and measure the effectiveness of our advertising campaigns. These tools may collect anonymous usage data in accordance with their own privacy policies.
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
6. Email Communications
If you contact us through our website form or by email, we will use your email address solely to respond to your inquiry or to provide you with relevant service information. You can opt out of any promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
7. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will remove it promptly.
8. Your Rights
As a resident of Ontario or Canada, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
- Withdraw consent for us to use your information at any time
To exercise any of these rights, please contact us using the details below.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Company: Cobra Comfort
- Email: support@cobracomfort.ca
- Phone: 647-615-2894
- Service Area: Greater Toronto Area, Ontario, Canada
- Website: cobracomfort.ca